Frequently Asked Questions

We are a trustworthy bag manufacturer with over 10 years of experience. Our customers choose us because of our high product quality, factory direct price, flexible cooperation mode, and responsive after-sales service.

Yes, we welcome you to contact us at any time. We have over 10 years of experience in offering reliable OEM/ODM services, for which we rely on our own design center. You can also select other services, including embroidery, silkscreen printing, heat transfer printing, rubber patch and metal plates.

Yes, contact us and we will be honored to send you a sample.

Yes, we can provide a full sample cost refund when your order quantity is equal or superior to 500 pieces.

Generally, our lead-time is 20-30 days after the sample/details are finalized. We are flexible if you have any specific request.

We offer a series of options, including FOB/CIF/CFR. You can select the one that is most convenient or cost-effective for you.

We usually use DHL, Fedex, UPS, and other similar couriers. We are ready to accommodate your preferred delivery method. The average delivery time is 5-10 days by express and 20-30 days by sea.

We accept payments with PayPal, Western Union, and bank transfers.

Yes, we regularly design and manufacture high-end products but we still strive to make our bags/backpacks as reasonably priced as possible.

Couldn’t find an answer to your questions? Contact us

Fill up and submit the below inquiry form, or directly write us an email: Suky@getubag.com or WhatsApp: +86 15361263018
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